RESYNC

1. Definitions

1.1 "Company," "we," "us," and "our" refer to RESYNC and its operator.

1.2 "Member," "you," and "your" refer to the individual who has purchased a RESYNC subscription plan.

1.3 "Guarantee Period" means a period of thirty (30) calendar days, counted continuously and without interruption, beginning on the calendar date on which the Member's initial Trial Period payment (i.e., the $6.99, $19.99, or $34.99 charge for the standard plans, or the $1.99, $4.99, or $8.99 charge under a Recovery Offer, as applicable) is recorded as successfully processed by the Company's payment processor (this date being "Day 0"), and ending at 11:59 PM Eastern Time (ET), on the thirtieth (30th) calendar day thereafter. The Guarantee Period runs from the Trial Period payment date regardless of which Plan was purchased, and is not affected by whether or when the Member's subscription has converted to a recurring charge.

For the avoidance of doubt: because the 8-Week Trial Plan's Trial Period (56 days) extends beyond the 30-day Guarantee Period, a Member on the 8-Week Trial Plan who submits an eligible claim will be refunded only the Trial Period fee actually paid ($34.99, or $8.99 under a Recovery Offer), as no recurring charge will yet have occurred within the Guarantee Period. A Member on the 1-Week or 4-Week Trial Plan whose subscription has already converted to the $45.99 recurring charge within the Guarantee Period will, if their claim is approved, be refunded the Trial Period fee together with any recurring charge(s) billed on or before the date of approval.

"calendar days" means every day of the week, including weekends and public holidays, and is not limited to business days. The Guarantee Period is fixed and does not pause, extend, or reset for any reason, including but not limited to the Member's travel, illness, delayed access to the program, technical difficulties, or any other circumstance, whether or not within the Member's control.

Worked example (general): If a Member's initial Trial Period payment is processed on June 1, the Guarantee Period begins that same day and runs through June 30, inclusive, a full thirty (30) calendar days. A claim submitted on or after July 1 falls outside the Guarantee Period and is not eligible for consideration under this guarantee, regardless of the reason for the delay.

Worked example (1-Week Trial Plan): If a Member purchases the 1-Week Trial Plan on June 1 ($6.99), their payment method is charged $45.99 on June 8 (Day 7) as the plan converts to its recurring rate. Module 4 unlocks on June 22 (Day 21). The Member has until June 30 (Day 30, 11:59 PM) to complete Modules 0–4 and submit a claim. If approved, the Member is refunded both the $6.99 Trial Period fee and the $45.99 recurring charge, for a total of $52.98.

1.4 "Qualifying Completion" means the Member's demonstrated completion of all lessons and associated tasks within the modules specified in Section 3, as evidenced by the documentation described in Section 4.

1.5 "Plan" refers to the specific subscription tier purchased by the Member: the 1-Week Trial Plan, the 4-Week Trial Plan, or the 8-Week Trial Plan, whether purchased at the standard price or as a Recovery Offer under the Company's Subscription Policy. All Plans provide identical access to the RESYNC program; they differ only in Trial Period length, Trial Period price, and recurring billing cadence.

2. Overview of the Guarantee

2.1 The Company offers a limited satisfaction guarantee to Members who purchase a Plan and who, after achieving Qualifying Completion within the Guarantee Period, determine in good faith that they have not experienced meaningful change as a result of the program.

2.2 This guarantee is offered at the sole discretion of the Company and is subject in full to the eligibility requirements, proof requirements, and limitations set forth below. It does not constitute an unconditional right to a refund at any time or for any reason.

3. Eligibility Requirements

3.1 Eligibility for a refund under this guarantee is conditioned upon the Member's completion of Modules 0 through 4 (inclusive), comprising twenty-two (22) lessons in total, regardless of the Member's Plan. This threshold applies uniformly across the 1-Week, 4-Week, and 8-Week Trial Plans, and regardless of whether the Plan was purchased at the standard price or as a Recovery Offer, because all Plans provide identical access to the same program content.

3.2 The Company selected this threshold because Module 4 is released as a single unit upon reaching Day 21 of membership (counted from the Member's initial Trial Period payment date), meaning all five (5) lessons within Module 4 become available to the Member simultaneously and may be completed at the Member's own pace once unlocked, without requiring an additional multi-day waiting period. This threshold is not subject to negotiation or exception on a case-by-case basis, except at the sole discretion of the Company.

3.3 A claim submitted under this guarantee that does not meet the applicable completion threshold will not be eligible for a refund, and may, at the Company's discretion, be evaluated instead under the Company's standard refund policy, if any.

3A. Separate Guarantee for The 90-Day Intimacy Protocol

3A.1 The 90-Day Intimacy Protocol is a separate, one-time purchase add-on to the primary RESYNC subscription, and is not itself a subscription. It is governed by this separate guarantee, distinct from Sections 3.1 through 3.3 above, which apply only to the primary RESYNC subscription.

3A.2 Eligibility for a refund of The 90-Day Intimacy Protocol is conditioned upon the Member's completion of Month 1 (Weeks 1 through 4, Days 1 through 28) of The 90-Day Intimacy Protocol, as tracked by the Company's platform.

3A.3 Unlike the primary RESYNC guarantee, proof of completion for The 90-Day Intimacy Protocol does not require the Member to submit external documentation. Completion is verified directly by the Company through the Member's lesson completion records on the platform. The Member need only confirm, in their refund request, that they believe they have completed the required lessons; the Company will verify this internally before approving or denying the claim.

3A.4 All other terms of this guarantee, including the thirty (30) calendar day Guarantee Period as defined in Section 1.3, the one-claim-per-Member limitation, and the general submission process described in Section 5, apply equally to claims regarding The 90-Day Intimacy Protocol.

3B. Separate Guarantee for the 30 Day Intimacy Program

3B.1 The 30 Day Intimacy Program is a separate, one-time purchase add-on to the primary RESYNC subscription, distinct from The 90-Day Intimacy Protocol described in Section 3A. It is not itself a subscription, and is governed by this separate guarantee.

3B.2 Eligibility for a refund of the 30 Day Intimacy Program is conditioned upon the Member's completion of Weeks 1 through 3 (Days 1 through 21) of the program, as tracked by the Company's platform.

3B.3 As with The 90-Day Intimacy Protocol, proof of completion for the 30 Day Intimacy Program does not require the Member to submit external documentation. Completion is verified directly by the Company through the Member's lesson completion records on the platform.

3B.4 All other terms of this guarantee, including the thirty (30) calendar day Guarantee Period as defined in Section 1.3, the one-claim-per-Member limitation, and the general submission process described in Section 5, apply equally to claims regarding the 30 Day Intimacy Program.

4. Required Documentation

4.1 To substantiate a claim under this guarantee regarding the primary RESYNC subscription, the Member must submit photographic evidence of their personal notebook, showing handwritten notes and completed tasks corresponding to each lesson within the modules required under Section 3.1. This documentation requirement does not apply to claims regarding The 90-Day Intimacy Protocol or the 30 Day Intimacy Program, which are verified internally as described in Sections 3A.3 and 3B.3 respectively.

4.2 Photographic evidence must be reasonably legible. The Company reserves the right to request additional or clarifying documentation where submitted evidence is ambiguous, incomplete, or otherwise insufficient to establish Qualifying Completion.

4.3 The Company reserves the right, at its sole discretion, to deny a claim where submitted documentation, or, in the case of The 90-Day Intimacy Protocol or the 30 Day Intimacy Program, internal platform records, does not, in the Company's reasonable judgment, establish good-faith engagement with the program.

5. Claim Submission Process

5.1 To initiate a claim, the Member must submit a request via email to support@tryresync.com, with the subject line "30-Day Guarantee Request," and such request must be received by the Company within the Guarantee Period as strictly defined in Section 1.3. The date of receipt by the Company, not the date the Member began drafting or attempted to send the request, determines timeliness. Requests received even one calendar day after the expiration of the Guarantee Period will not be eligible, without exception.

5.2 The request must include, at minimum:

• (a) the documentation described in Section 4 (where applicable);
• (b) the email address associated with the Member's account.

5.3 The Company will endeavor to review and respond to all properly submitted claims within five (5) business days of receipt.

6. Refund Processing

6.1 Where a claim is approved, the Company will process a full refund of all amounts actually paid for the Plan as of the date of approval — including the Trial Period fee and any recurring charge(s) billed on or before that date — to the Member's original payment method, within five (5) business days of approval.

6.2 Upon approval and processing of a refund under this guarantee, the Member's subscription will be cancelled and access to the program will be terminated.

6.3 Refund processing times to the Member's financial institution may vary and are not within the Company's control.

7. Limitations

7.1 This guarantee is limited to one (1) claim per Member, identified by account, email address, and/or payment method, regardless of whether the Member has held multiple subscriptions, purchased multiple Plans, or purchased a Plan both at the standard price and as a Recovery Offer.

7.2 This guarantee applies solely within the Guarantee Period. Claims submitted after the expiration of the applicable 30-day window will not be eligible for consideration under this guarantee, and will instead be subject to the Company's standard refund policy, if any.

7.3 This guarantee applies to the amount(s) actually paid for the applicable Plan as described in Section 1.3 and Section 6.1, and does not extend to any other fees, products, or services.

8. General Provisions

8.1 This guarantee is offered voluntarily by the Company and may be modified, suspended, or discontinued at the Company's discretion, provided that such modification shall not affect the rights of Members who purchased prior to the effective date of such change, with respect to purchases already made.

8.2 This guarantee does not affect any statutory rights the Member may hold under applicable consumer protection law, which remain unaffected and in addition to the terms herein.

8.3 Questions regarding this policy may be directed to support@tryresync.com.