Privacy Policy

VT Marketing AI Growth SRL · Str. Panduri 120 B, Hala I-H, Loc. Chitila, Ilfov, 077045, Romania · support@tryresync.com

Introduction

This Privacy Policy governs your use of tryresync.com (the "Website") and the RESYNC coaching program (collectively, the "Service") and describes the personal data we collect, how it is stored, how it may be used, with whom it may be shared, and your rights and choices regarding such data.

Please read this Privacy Policy carefully before using the Service. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

Definitions used in this Privacy Policy:

"GDPR" means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

"EEA" includes all current Member States of the European Union and the European Economic Area.

"Process" or "Processing," in respect of personal data, includes to collect, store, use, and disclose to others.

"Personal Data" means any information relating to an identified or identifiable natural person.

Capitalized terms not defined in this Privacy Policy have the meanings given to them in the RESYNC Terms of Use, available at tryresync.com/terms.

Personal Data Controller
What Categories of Personal Data Do We Collect?
For What Purposes Do We Process Your Personal Data?
Legal Basis for Data Processing (EEA Only)
California Privacy Rights (CCPA)
Data Retention
With Whom Do We Share Your Personal Data?
International Data Transfers
Changes to This Privacy Policy
Age Limitation
Your Privacy Rights
Cookies and Tracking Technologies
How We Handle "Do Not Track" Requests
Data Security
Contact Us

1. Personal Data Controller

VT Marketing AI Growth SRL, having its registered address at Str. Panduri 120 B, Hala I-H, Loc. Chitila, Ilfov, 077045, Romania, operating the RESYNC brand through the website tryresync.com, will be the controller of your personal data. For any questions, concerns, or requests regarding your personal data, you may contact us at:

VT Marketing AI Growth SRL (trading as RESYNC)

Email: support@tryresync.com

Website: tryresync.com

Address: Str. Panduri 120 B, Hala I-H, Loc. Chitila, Ilfov, 077045, Romania

2. What Categories of Personal Data Do We Collect?

We collect data you make available to us voluntarily (for example, your name and email address) and data we collect automatically when you use the Service (for example, your IP address and device type).

2.1 Data You Give Us

You provide us with data about yourself when you use the Service, complete our quiz funnel, create an account, or make a purchase. The data you give us includes:

Account and profile data: your email address, display name, and account credentials.
Quiz and assessment data: your responses to the relationship assessment quiz, which we use to personalize your experience and recommend appropriate content.
Communication data: information you provide when you contact our support team, respond to surveys, or otherwise communicate with us.

2.2 Data We Collect Automatically

Data about how you found us.

We collect data about your referring URL — that is, the place on the web where you were when you clicked on our advertisement or link.

Cookies and similar technologies.

As further described in Section 12 of this Privacy Policy, our Website uses cookies and similar tracking technologies to distinguish you from other users and to improve your experience. You can control cookies through your browser settings.

Browser and device data.

We collect data from or about the devices from which you access the Service, depending on the permissions you have granted. This may include: language settings, IP address, approximate location, time zone, device type and model, operating system, Internet service provider, and browser type.

Advertising identifiers.

We may collect your Apple Identifier for Advertising ("IDFA") or Google Advertising ID ("AAID"), depending on the operating system of your device. You can typically reset these identifiers through the settings of your device's operating system.

Transaction data.

When you make payments through the Service, payment processing is handled by our third-party payment processors (Whop and Stripe). We do not collect or store your full credit card number. We may receive transaction-related data including: date, time, and amount of the transaction, and the type of payment method used.

Usage data.

We record how you interact with our Service. This includes which lessons and features you access, how frequently and for how long you use the Service, your progress through the program, and other interaction data.

3. For What Purposes Do We Process Your Personal Data?

3.1 To Provide the Service to You

We use your personal data to deliver the RESYNC coaching program, authenticate your identity, authorize access to your account, process your subscription, and ensure the Service functions correctly.

3.2 To Personalize Your Experience

We use your quiz responses and usage data to personalize the content recommendations and experience within the Service, including determining your Connection Pulse score and providing relevant coaching content.

3.3 To Research and Analyze Your Use of the Service

We analyze how users interact with the Service to improve its design, content, and functionality. This includes conducting surveys, testing new features, and making data-driven decisions about the program.

3.4 To Process Your Payments

We use your data to facilitate the processing of your subscription payments through our third-party payment processors. This enables you to subscribe to and maintain access to the Service.

3.5 To Communicate with You

We may contact you via email or through the Service regarding your subscription, account status, new content additions, and service-related announcements.

3.6 To Send You Marketing Communications

With your consent where required by law, we may send you information about the Service, new features, special offers, and other content that may be of interest to you. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@tryresync.com.

3.7 To Show You Personalized Advertisements

We and our advertising partners (including Meta) may use your personal data to deliver targeted advertisements across social media platforms and the web. You may opt out of personalized advertising through your device settings or the applicable platform's ad preferences.

3.8 To Enforce Our Terms and Prevent Fraud

We use personal data to enforce our Terms of Use, detect and prevent fraud, and protect the security and integrity of the Service and our users.

3.9 To Comply with Legal Obligations

We may process, use, or share your data when required by law, including in response to lawful requests from law enforcement or regulatory authorities.

3.10 To Provide Customer Support

We use your data to respond to your inquiries, resolve issues with your account or subscription, and provide general assistance with the Service.

4. Legal Basis for Data Processing (EEA Only)

This section applies only to users located in the European Economic Area (EEA). We process your personal data under the following legal grounds:

4.1 Your Consent

Where required by law, we process your personal data on the basis of your consent. You may withdraw your consent at any time by contacting us at support@tryresync.com.

4.2 Performance of a Contract

We process your personal data to the extent necessary to perform our contract with you (i.e., to provide the RESYNC Service). This includes:

Providing and delivering the coaching program.
Managing your account and subscription.
Processing your payments.
Providing customer support.
Communicating with you regarding your use of the Service.

4.3 Legitimate Interests

We rely on our legitimate interests for the following purposes, where such interests are not overridden by your fundamental rights and freedoms:

Researching and analyzing your use of the Service to improve our product and user experience.
Sending you service-related communications and notifications.
Marketing our Service in a measured and appropriate way.
Personalizing our advertising to reach users who may benefit from the Service.
Enforcing our Terms of Use and preventing fraud.

4.4 Compliance with Legal Obligations

We process personal data where necessary to comply with our legal obligations under applicable Romanian, EU, and international law.

5. California Privacy Rights (CCPA)

This section provides additional details about how we process personal data of California consumers and the rights available to them under the California Consumer Privacy Act ("CCPA") and California's Shine the Light law. This section applies only to residents of California, United States.

For details about the personal information we collect, including the categories of sources, please see Section 2 above. We collect this information for the purposes described in Section 3. We may share your information with certain categories of third parties as indicated in Section 7. We do not sell (as that term is defined under the CCPA) your personal information.

5.1 Your CCPA Rights

Subject to certain limitations, California consumers have the right to:

Request to know more details about the categories and specific pieces of personal information we collect, including how we use and disclose it.
Request deletion of their personal information.
Opt out of any "sales" of personal information (note: we do not sell personal information).
Not be discriminated against for exercising these rights.

To submit a request under the CCPA, please contact us at support@tryresync.com with the subject line "CCPA Privacy Request." We will verify your identity and respond accordingly. You may also designate an authorized agent to exercise these rights on your behalf.

5.2 California Shine the Light

California residents may request information once per year about what personal information (if any) we share with third parties for those third parties' direct marketing purposes. To make such a request, please email support@tryresync.com with "Request for California Shine the Light Privacy Information" in the subject line, along with your state of residence and email address.

6. Data Retention

We retain personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Please note that we have a variety of obligations to retain data you provide to us, including ensuring that transactions can be appropriately processed, settled, refunded, or charged back, and to help identify fraud and comply with anti-money laundering and other applicable laws. Accordingly, even if you cancel your subscription or request deletion of your account, we may retain certain data to meet our legal and regulatory obligations.

Specifically:

Account and subscription data: retained for the duration of your subscription and for up to 7 years thereafter for tax and accounting purposes.
Transaction data: retained for up to 7 years in accordance with Romanian fiscal law and applicable financial regulations.
Usage and analytics data: retained in aggregated or anonymized form indefinitely.
Marketing data: retained until you opt out or request deletion.
Support communications: retained for up to 3 years from the date of the interaction.

7. With Whom Do We Share Your Personal Data?

We share information with third parties that help us operate, provide, improve, and market our Service. We may share personal data for the purposes indicated in Section 3 of this Privacy Policy. The types of third parties we share information with include:

7.1 Service Providers

We share personal data with third-party companies that provide services on our behalf, based on our instructions. These include:

Content delivery and membership platforms: Whop (whop.com) — manages subscriber access, content delivery, and membership administration.
Payment processing: Stripe — processes subscription payments securely.
Quiz funnel technology: Lovable — powers our relationship assessment quiz funnel.
Cloud storage and hosting providers: for secure storage of content and data.
Data analytics providers: to help us understand how the Service is used and improve it.
Email delivery services: to send transactional and marketing emails.
Advertising platforms: Meta (Facebook and Instagram) — for delivering targeted advertisements.

7.2 Law Enforcement and Public Authorities

We may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by law, or where such disclosure is necessary to enforce our Terms of Use, protect our rights or the rights of others, or prevent fraud or illegal activity.

7.3 Business Transfers

If VT Marketing AI Growth SRL undergoes a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data through the Service or by email.

7.4 With Your Consent

We may share your personal data with other third parties where you have given us your explicit consent to do so.

8. International Data Transfers

VT Marketing AI Growth SRL is established in Romania, a member state of the European Union. However, because the RESYNC Service primarily serves users in the United States, and because some of our service providers are located outside the EEA, personal data may be transferred to countries that do not provide the same level of data protection as the EU.

Where we transfer personal data originating from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards, including:

Standard Contractual Clauses approved by the European Commission.
The EU-U.S. Data Privacy Framework where applicable.
Other appropriate transfer mechanisms recognized under the GDPR.

For more information about the safeguards we use for international data transfers, please contact us at support@tryresync.com.

9. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. If we make material changes, we will notify you through the Service, by email to the address associated with your account, or by other appropriate means, and will provide you with an opportunity to review the revised Privacy Policy before it takes effect.

By continuing to access or use the Service after changes to this Privacy Policy become effective, you agree to be bound by the revised Privacy Policy. The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised.

10. Age Limitation

The Service is intended for adults aged 18 years or older. We do not knowingly collect or process personal data from persons under the age of 18. If you are under 18, please do not use the Service or provide any personal data to us.

If we learn that we have inadvertently collected personal data from a person under 18 years of age, we will take reasonable steps to delete that information as quickly as possible. If you believe that a person under 18 has provided us with personal data, please contact us immediately at support@tryresync.com.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal data:

11.1 Right to Access

You have the right to request a copy of the personal data we hold about you and information about how we process it. To make such a request, please contact us at support@tryresync.com.

11.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. You may also update your account information directly through your Whop account settings.

11.3 Right to Erasure

You have the right to request the deletion of your personal data. To request erasure, please contact us at support@tryresync.com. Please note that we may be required to retain certain data to comply with our legal obligations, even after receiving a deletion request.

11.4 Right to Object or Restrict Processing

You have the right to object to or request restriction of our processing of your personal data in certain circumstances. To exercise this right, please contact us at support@tryresync.com.

11.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible. To make such a request, please contact us at support@tryresync.com.

11.6 Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority. In Romania, the relevant authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP), available at www.dataprotection.ro. If you are located in another EU member state, you may also lodge a complaint with the supervisory authority in your country of residence.

11.7 Right to Withdraw Consent

Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights described above, please contact us at support@tryresync.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request. You may also submit requests through an authorized agent, in which case we will need to verify both your identity and the agent's authority to act on your behalf.

12. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. Cookies are small text files placed on your device when you visit our Website.

12.1 Types of Cookies We Use

Essential cookies

Necessary for the Website to function properly. These cannot be disabled without affecting core functionality.

Analytics cookies

Help us understand how visitors interact with the Website, including which pages are visited most often and how users navigate the site. We may use tools such as Google Analytics for this purpose.

Marketing and advertising cookies

Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns. This includes the Meta Pixel, which tracks conversions from Facebook and Instagram ads.

12.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. For more information about managing cookies, please refer to your browser's help documentation.

For information about how to opt out of Meta's use of your data for advertising purposes, please visit Meta's privacy settings at facebook.com/settings.

13. How We Handle "Do Not Track" Requests

Our Website does not currently respond to "Do Not Track" browser signals. To determine whether any of the third-party services we use honor "Do Not Track" requests, please refer to their respective privacy policies. California residents may have additional rights under California law regarding the tracking of their online activities. For more information, please see Section 5 of this Privacy Policy.

14. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the applicable supervisory authority in accordance with our obligations under the GDPR and applicable law.

You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at support@tryresync.com.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, please contact us at: